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Returns and Refund Policy

Returns and Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

The product was purchased in the last 15 days

The product is in its original packaging

The product isn’t used or damaged

You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

By phone number: +44 (0) 1453 540 600

By email: info@stonehealth.com

Send the product with its original packing and the receipt or proof of purchase, to:

G4/5, Draycott Business Park, Cam, Dursley, GL11 5DQ

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Stonehealth.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Back into stock items

We reserve the right to charge a ‘back into stock’ fee of 20%

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: +44 (0) 1453 540 600

By email: info@stonehealth.com

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