We have come a long way since Stonehealth was first established in the mid-1980s. Our mission back then, which remains true to this day, is to ‘provide a sensitive/ethical approach to the cleaning and preservation of our built heritage’, in short, to clean buildings without knocking decades of history off them!
Before specialist systems like the Jos, TORC and DOFF, cleans were carried out with industrial chemicals and/or blasting which in the wrong hands caused irreversible damage to the fabric of our buildings all across the UK.
In theory our mission was simple, but in reality, it has taken many years and considerable investment to come up with the solutions Stonehealth provides today. This investment and knowledge we have built up over the years have led to our involvement in a vast amount of building conservation and restoration projects. We hold great pride in the fact that our products and methods have been used on the majority of the UK’s most notable buildings.
Naturally, Stonehealth has evolved over the years, never remaining stagnant we have grown from existing as suppliers of specialist equipment and products to much more. We are a manufacturer, consultants, supplier and training provider to the masonry cleaning industry and our client base has grown and evolved with us.
During my 7 years with Stonehealth, I have been fortunate enough to have played a major role in the development of the business. I have travelled far and wide across the UK and overseas, visiting sites and contractors to discuss our products, our trade and industry. I feel in my new position as Managing Director we can further evolve together. Even though we are a commercial entity we are wholeheartedly dedicated to adding to the growth of the industry as a whole. Stonehealth will continue to offer well thought out, useful products across a number of key segments while adding to the pool of knowledge through our consultancy and support services.
Very few like change, it can be daunting and we acknowledge that. But stagnation and fear have killed far more than change ever has. It is okay to feel uncomfortable in the pursuit of ‘better’. I believe it is our duty not to rest on our laurels but to embrace that restless spirit that allows us to stay at the forefront.
As we have grown, our client base has widened. From building restoration companies, conservationist, stone and memorial masons. We also provide our products and services to facility management companies, this includes building contractors and commercial cleaning contractors of all sizes from all across the country.
Increasingly, our products and services have proved useful to facility management companies; including building contractors and commercial cleaning contractors of all sizes across the country. This has to be viewed as a positive, we believe it is.
With this widening of our clientele and trade segments came our evolution into what we are and what we offer today. The biggest change in recent years has been our Rosette referral scheme which ensures everyone that owns our systems are trained to a standard that ensures consistent results time and time again.
We endeavour to provide great service to all customers. Along with continued product development, we also hold weekly seminars to both trade and architects. Furthermore, we are constantly developing new marketing strategies that champion both our business, our customers and their work.
The past few years have seen a huge rise in social media marketing at Stonehealth and the freedom of speech that comes with this has been an eye-opener! A far majority of our feedback has been positive and for the most part we are pleased with what we see read about our business both on and offline.
However, we also want to take on and address the ‘not-so-good’ feedback which has been constructive. So today, I write this open letter to our customers and to acknowledge some of your concerns.
We understand and realise that each of our customers has their own views and opinions of our business. Hopefully, most see that for us integrity and transparency is paramount. It is for this reason I want to be transparent about the changes here at Stonehealth.